1. INTRODUCTION
This Privacy Policy (“Policy”) describes the practices, procedures, and principles adopted by Legal Munshi LLP (“Company”, “we”, “us”, “our”) regarding the collection, storage, use, processing, disclosure, transfer, retention, and protection of personal information belonging to individuals (“User”, “Client”, “Customer”, “Franchise Partner”, “Employee”, “Visitor”, “You”, “Your”) who access or interact with our services, website(s), platform(s), mobile application(s), franchise programs, CRM/ERP portals, communication channels, and any product or service offered under the brand Legal Munshi.
By accessing our website, engaging with our services, applying for franchise opportunities, submitting documents, or interacting with our personnel or affiliates, you expressly acknowledge and consent to the terms contained herein. This Policy has been drafted in accordance with the applicable laws of India, including but not limited to:
- The Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act (DPDP Act), 2023
- Indian Contract Act, 1872
- Other applicable state and central laws
We prioritize the protection of your privacy, data confidentiality, and the lawful use of your information. This Policy explains in comprehensive and professional legal language how your data is handled responsibly.
2. SCOPE OF THE POLICY
This Policy applies to:
- All website visitors, platform users, clients, leads, and prospective clients.
- Individuals availing legal, tax, compliance, licensing, registration, consultancy, or IT services.
- Franchise partners, affiliates, sub-franchise holders, franchise applicants, training participants.
- Employees, interns, consultants, staff, vendors, contractors, and service providers of Legal Munshi LLP.
- Users of digital platforms owned, controlled, or managed by us, including:
www.legalmunshi.com
CRM portals
Partner dashboards
WhatsApp Business channels
SMS, email, mobile apps
This Policy does not cover information collected by third-party websites, advertisers, or external systems that are not owned or controlled by Legal Munshi LLP, even if accessible via our platform.
3. DEFINITIONS
For the purpose of this Policy:
- Personal Data / Personal Information refers to any information that identifies an individual, either directly or indirectly.
- Sensitive Personal Data includes financial details, Aadhaar, PAN, government IDs, login credentials, password, biometric information (if collected), and legal documents.
- Processing includes collecting, storing, using, sharing, editing, retrieving, transmitting, archiving, or destroying personal data.
- Data Fiduciary refers to Legal Munshi LLP, which determines the purpose and means of processing personal data.
- Data Processor means any third party who processes data on behalf of Legal Munshi LLP.
4. INFORMATION WE COLLECT
Legal Munshi LLP may collect the following categories of information:
- 4.1 Personal Identification Information
Full name
Mobile number
Email address
Residential address
Date of birth
Gender
Father’s/Mother’s name
Contact preferences
- 4.2 Government Identification Information
For service-related requirements (e.g., tax, legal registration, compliance), we may collect:
PAN Card
Aadhaar Card
Passport
Voter ID
Driving License
Other identity proofs legally required
- 4.3 Financial Information
Bank account details
UPI ID
Payment history
Billing details
Transaction logs
Invoices, receipts
- 4.4 Business and Legal Information
Applicable for clients availing business services:
Company incorporation documents
MOA/AOA
GST papers
Partnership/LLP agreements
Licenses and permits
Legal notices and agreements
Client documentation submitted for services
- 4.5 Franchise Partner Information
For franchise applicants and partners:
KYC documents
Address proof
Photo ID
Financial capability proof
Franchise agreement details
Login details for partner dashboard
- 4.6 Employee/Staff Information
Employee code
Contact details
Education and qualification records
Professional experience
Background verification data
Payroll and attendance information
Performance metrics
- 4.7 Website / System Use Information
IP address
Device identifiers
Operating system
Browser details
Cookies and session identifiers
User activity logs
Time spent on our platform
Access and interaction information
- 4.8 Communication Information
Call recordings
WhatsApp chats
Email communications
Support messages
CRM records
5. HOW WE COLLECT INFORMATION
We collect information through:
- Direct submissions by you
- Online forms and applications
- WhatsApp, calls, SMS, and emails
- Franchise onboarding processes
- Website analytics
- Cookies and tracking tools
- Employee onboarding
- Vendor or partner agreements
- Third-party verification agencies (with consent)
6. PURPOSE OF DATA COLLECTION
We collect your information for the following lawful purposes:
- 6.1 Service Provision
To deliver legal, tax, documentation, compliance, business registration, licensing, and IT services efficiently.
- 6.2 Communication
To send service updates, alerts, reminders, invoices, reports, confirmation messages, OTPs, and promotional offers.
- 6.3 Verification
To verify identity, documents, financial eligibility, franchise application, or employment background.
- 6.4 Legal Compliance
To comply with statutory, regulatory, and government requirements applicable to legal and tax services.
- 6.5 Security and Fraud Prevention
To monitor unauthorized access, fraud attempts, misuse of services, or suspicious behavior.
- 6.6 Business Improvement
To enhance our website, software, CRM, customer experience, operational efficiency, and internal processes.
- 6.7 Payment Processing
To handle billing, accounts, refunds, commission payouts, franchise settlements, and revenue distribution.
- 6.8 Training and Quality Assurance
Call recordings and CRM notes may be used for staff training and service improvement.
7. LEGAL BASIS FOR PROCESSING
We process your data on the following grounds:
- Your explicit consent
- Performance of a contract for services requested
- Compliance with legal obligations
- Legitimate business interest
- Protection of vital interests
- Public interest, wherever applicable
8. DISCLOSURE AND SHARING OF DATA
We may share your data only when necessary, confidentially, and lawfully, with:
- 8.1 Internal Teams
Service executives
Legal experts
Finance and accounts
Franchise managers
Technical teams
- 8.2 Third-Party Service Providers
Payment gateways
Courier agencies
Verification agencies
Cloud/hosting providers
Government portals
CA/CS/lawyer networks
Banking partners
- 8.3 Government and Legal Authorities
GST department
ROC/MCA
PAN/TDS departments
Labour departments
Licensing authorities
Courts or tribunals (if required)
- 8.4 Franchise Partners
If your service request is routed through a franchise, essential details may be shared responsibly.
- 8.5 With Your Consent
We will seek your permission for any additional sharing beyond the purposes listed.
We do not engage in the sale of personal information.
9. DATA STORAGE & SECURITY PRACTICES
Legal Munshi LLP implements reasonable security practices, including:
- Encrypted storage
- Secure hosting
- Firewall and intrusion detection systems
- Access control protocols
- Password-protected systems
- Employee confidentiality agreements
- Regular audits and data backups
We strive to protect your data from:
Unauthorized access
Alteration
Loss
Misuse
Disclosure
Destruction
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10. RETENTION OF DATA
We retain data:
- As long as required to fulfil service obligations
- As mandated by Indian laws
- For tax, audit, and legal compliance
- For resolving disputes or fraud investigations
Retention period may vary depending on:
Type of service
Nature of documents
Franchise or employee association
Legal obligations
11. COOKIES POLICY
We use cookies and tracking tools to:
- Improve user experience
- Personalize content
- Measure performance
- Track user behavior
- Remember login sessions
You may disable cookies, but certain website functions may not work properly.
12. CLIENT RIGHTS
Under applicable laws, you have the right to:
- Access your personal data
- Request correction or updates
- Withdraw consent (where applicable)
- Request deletion (subject to legal requirements)
- Seek information on data sharing
- Lodge complaints
Requests may be submitted via email or the contact details provided below.
13. CHILDREN’S PRIVACY
We do not knowingly collect data from minors below 18 years without guardian consent. If such data is discovered, we may delete or request verification.
14. THIRD-PARTY LINKS DISCLAIMER
External websites linked through our platform are governed by their own policies. We are not responsible for:
Their content
Data handling
Security measures
Practices or omissions
Users are advised to review third-party privacy policies independently.
15. EMPLOYEE & FRANCHISE PRIVACY COMPLIANCE
Employees and franchise partners are required to:
Maintain confidentiality
Follow data protection protocols
Avoid unauthorized sharing
Use secure systems
Report breaches immediately
Breach of confidentiality may lead to:
Disciplinary action
Termination
Legal consequences
16. DATA BREACH RESPONSE POLICY
In the event of a suspected or confirmed breach, we will:
- Conduct immediate investigation
- Mitigate the impact
- Notify affected users (as required by law)
- Strengthen security protocols
17. INTERNATIONAL DATA TRANSFER
If data is transferred outside India due to hosting or storage requirements, it will be done:
In compliance with Indian laws
With adequate protection measures
Through lawful contractual safeguards
18. MARKETING & COMMUNICATIONS
We may contact you through:
SMS
Email
WhatsApp
Phone calls
For:
Service updates
Legal reminders
Promotions
Franchise information
You may opt-out anytime by notifying us.
19. LIMITATION OF LIABILITY
Legal Munshi LLP shall not be liable for:
- Unauthorized access despite reasonable safeguards
- Loss caused by user negligence
- Data shared by user with third parties
- Data loss due to technical issues beyond control
- Force majeure events
20. USER RESPONSIBILITIES
Users must:
- Provide accurate information
- Maintain confidentiality of login credentials
- Inform us of unauthorized use
- Avoid misuse of platforms
- Update personal information when necessary
21. CHANGES TO THIS POLICY
We may revise this Policy periodically. Updated versions will be posted on our website along with the “Last Updated” date.
Continued use of our services implies acceptance of the revised policy.
22. CONTACT INFORMATION
For queries, concerns, complaints, or data requests:
Legal Munshi LLP
A1, First Floor, Gole Ka Mandir Rd,
Above Galav Max Lab,
Morar Enclave, Gwalior, Madhya Pradesh – 474006
Email: care.legalmunshi@gmail.com
Phone: +917566441515
Website: www.legalmunshi.in